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Privacy and Personal Information Protection Policy

This statement is intended to inform users of our site (Carlo) to know what personal information is collected and how it is used.

When you browse our Website, we collect data about you in order to improve and facilitate the shopping experience. For example, we need to know your address to be able to deliver your purchases.

Information collection

Carlo does not collect personal information unless you provide it to us on a voluntary basis. When you give us your personal information, you agree to how Carlo collects, uses, discloses and otherwise manages that information as described in this policy. 

We collect your personal information when you:

  • Purchase products from the Website;

  • You create an account on this Website;

  • Complete a survey, enter a contest or any other promotion;

  • Subscribe to our newsletter

  • Contact us or when otherwise submitted to Carlo.

Personal information may include your name, address, email address, telephone number, items purchased, date of birth, method of payment, and any other personal information you may provide to Carlo. Additionally, personal information may include information collected automatically when you visit our Website. We collect information from your browser. For example, this may include your IP address, your computer type and language, access times, the content of any undeleted cookies that your browser has accepted from us, and the address of the sites websites from which you were redirected to our Website (collectively “Personal Information”).

Use of information

Carlo uses your Personal Information to process your orders and requests, including the payment, delivery and follow-up of these orders or requests. Carlo also uses your Personal Information for the purpose of sending you advertising content or additional information about our products, promotions and services (for example by subscribing to our newsletter). However, you are free not to receive advertising material.

We want you to understand with whom we share the Information we collect about you, about your activities on our Website or when you use our services. Consequently, we do not share your Personal Information, except with your consent, which is expressly granted by your use of the Website in the manner provided explained in this policy and in the following situations:

  1. Authorized Service Providers: We may share your Information with service providers who perform transactions on our behalf. Some of the services offered by these providers include order and credit card payment processing, delivery, customer service, marketing assistance, sales and business analysis, functionality of our Website, running contests, sweepstakes and surveys, and supporting other features of our Website. These service providers may have access to your Personal Information for the sole purpose of performing their functions;

  2. Business Partners: We may share your Personal Information with our business partners in order to provide you with products, services, promotions, contests or sweepstakes through our Website or our services. Our partners may use your Personal Information in accordance with their own privacy policies. To learn more about the privacy policy of a particular business partner of ours, you should contact that partner directly.

  3. Other cases: by using our services and providing us with your Personal Information, you agree that Carlo discloses this Information in the following circumstances:

  • a. In response to a legal requirement, including a subpoena, court order, request from law enforcement or other government agency, to exercise or enforce our legal rights, and to defend a legal claim;

  • b. As reasonably necessary to protect the rights, property and safety of our business, our users and our employees, including the investigation or prevention of fraud and suspected illegal activities or any wrongdoing, the application of the Website's terms of use or the application of other agreements or policies, as well as the protection of Carlo and other visitors to the Website or users of the products and services offered by Carl; And

  • c. In connection with a major corporate transaction, such as the sale of our business, a divestiture, merger, sale of assets or in the unlikely event of bankruptcy. Any third party to whom we disclose your Personal Information is authorized to use that information in accordance with this Privacy Policy only, unless you specify otherwise.

Transactions made on the Carlo Website are managed by Paypal, a recognized online payment provider. You can learn more about their privacy policy at


If you are under the age of majority in your province or territory where you are domiciled, you must ask your parents for permission before providing us with your personal information.

Data retention and security

The information collected on our Website is strictly confidential. Carlo keeps the information you provide to us in a safe place. They are kept for an indefinite period as long as required by law or as long as it is necessary to keep them for the purposes set out in this policy.

Although we take the security measures required by law, no security device is infallible. Users should always be vigilant in handling and disclosing their Personal Information. We are unable to guarantee the security of user data beyond what is reasonably practical, considering that the transmission of data over the internet cannot be guaranteed to be absolutely secure.

Non-personal information collected automatically

We may collect information about you that is not personally identifiable, such as the type of Internet browser or computer operating system you use and the name of the Website domain from which you linked to our website. In addition, when you view our Website, we may place certain information on your computer in the form of a "cookie" (a cookie file placed on the hard drive) or a similar file. “Cookies” allow us to tailor a Website or promotion to better match your interests and preferences. Most Internet browsers allow you to erase "cookies" from your computer's hard drive, block all "cookies" or receive a warning before a "cookie" is installed. Please refer to your browser instructions or help screen to learn more about these functions. 

Carlo reserves the right to modify this Privacy Statement at any time.


Our electronic communications (newsletter) allow you to take advantage of our promotions and offers, as well as to be informed about our news. You can unsubscribe from our newsletter at any time via the unsubscribe mechanism included at the bottom of our messages. As mentioned by law, your withdrawal request will be processed within 10 business days.


This Privacy Policy may be amended from time to time in order to maintain compliance with the law. We recommend that users of our Website check our policy from time to time to ensure that they stay informed of any updates. You can view the most recent version of the Terms of Use at any time on this page. It is your responsibility to be aware of it. Continued use and access to the website constitutes a change agreement. Carlo also reserves the right to interrupt its site in whole or in part, temporarily or permanently, with or without notice.


By using our Website, you agree to share the information mentioned above.

For more information regarding our Privacy Policy or for a request to modify or delete your personal data, please contact the Person in charge of the protection of personal information:

Caroline Liard

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